PATIENT- CENTRIC PARKING PROPOSITION
As Healthcare leaders seek greater operational efficiencies while maintaining fiscal responsibility they also work to enhance the overall patient-centric experience which can become a source of increased revenue.
The parking industry is challenged to become more resourceful adapting to the new focus and providing service solutions. Prioritizing this aspect of the patient experience involves healthcare system executives and clinical personnel as well as transportation and parking staff.
- Hospitals are focused on the Consumer Assessment of Healthcare Providers and System Survey (HCAHPS) results because:
- Average delay for patients with appointments can be as much as 20 minutes, backing up the daily schedule. Delayed parking only compounds the problem
Improved Customer Experience
Patients can easily find parking and be on-time. The Parking Sense state-of-the-art Intelligent Parking Solutions provides a cost-effective solution that allows patients and visitors to find parking without delay
Improved Operating Efficiency
Real-time data that can be used for facility management decisions. Operational efficiencies gained by a reduction in late patient arrival, which improves medical staff and support staff efficiency, resulting in an increase in the number of patients seen during a given period of time
Positive survey results for HCAHPS surveys. Additionally, for facilities that charge, parking management can implement automated value-based pricing and variable prices based on peak time or demand by different users
Improvements for LEEDs Certification
The guidance technology expedites parking therefore reduces unhealthy CO2 emissions in the facility which helps with LEED Certification.